guarantees total customer satisfaction. If you are not completely satisfied with your online purchase, you may return unused merchandise within 30 days of the original shipped date for a prompt refund. You will be refunded for the merchandise total, plus applicable sales tax paid. Shipping and handling charges are not refundable unless the product arrived damaged or the incorrect product was shipped. Please allow 14 business days for us to process your return. Please allow 1 to 2 billing cycles for the credit to show up on your credit card statement.
If you return any part of your order and that order was part of a promotion, any refund may be reduced.

PLEASE NOTE - if your order was placed before May 14, 2015 please contact customer service at 1-800-765-2247 or for return instructions


1. Visit the Online Return Center to create a return

2. Print the return authorization form.

3. Include the original packing list inside the carton.  (If you don’t have it, please include a piece of paper detailing your name, address, email, phone #, product returning, and the order number.)

4. Please choose a return shipping method and carrier best suited to you that will provide you tracking information and insurance.  We cannot be responsible for your return until it is received at our distribution center.

Items must be returned in brand new, unused condition, with all hang tags and packaging intact.

Send to:
Samsonite Products Returns
10089 N. Main St.
Jacksonville, FL 32218

The original freight charges will not be reimbursed.  The customer is responsible for return freight to American Tourister.
If you can’t locate your order number, or need assistance with the return process, please email us at or call 1-800-765-2247.
Please Note: Merchandise must be returned to the point of purchase. Please do not return Authorized retailer merchandise to our stores or fulfillment center.

No Exchange Policy
We do not accept orders or items for exchange.  If you need a different size, color or product please return your item(s) for a refund and place a new order at your convenience.  Placing the new order now just ensures that you will receive it quickly, and that it won’t go out of stock.

Store Merchandise Return Policy
Merchandise must be returned to the American Tourister authorized dealer where the product was purchased.

Returning Damaged Merchandise Purchased Online
If your merchandise was damaged in transit or is defective, please call 1-800-765-BAGS (2247) to arrange for a replacement.

Returning Damaged Merchandise Purchased In Store
If your merchandise is damaged or defective, please call 1-800-262-8282 to arrange for the product to be shipped to a repair facility.