Have questions about your new Speck iPhone or smartphone case? Whether it’s a recent purchase or a case you’re considering, we’re happy to help answer any questions you may have about our covers. See if your question is answered below; if not, feel free to contact us directly. We’d love to hear from you.
Oops - my case is broken. Can I get it replaced? Do you guys offer a warranty?
We’re sorry to hear that. Yes, our products do have a one-year warranty from the original purchase date, so long as you bought them from an authorized reseller, on our website or in our store. The warranty only covers defects.
To get your warranty replacement, follow the simple steps below:
Ship or mail us the case along with a copy of your receipt to establish proof of purchase. No need to send back the packaging—that’s yours to keep. (Do with it what you will.) Also be sure to include your return mailing address, email address and phone number. Using a trackable means, ship or mail the claim to:
Speck Products/Warranty Replacements
177 Bovet Road, Suite 200
San Mateo, CA 94402
Including all of the information specified above in your package will help ensure prompt processing of your claim.
You’ll need to take care of the shipping costs for sending back your case. You are responsible for any customs fees, including, but not limited to, taxes, duties and brokerage. Speck’ll pay the FedEx costs for shipping your replacement. We recommend you ship by a traceable method as Speck can’t be responsible for lost or missing packages. Speck is not liable for Products that are damaged or lost in transit to Speck.
Once Speck receives your warranty claim, we will evaluate it (typically within 7-10 business days of receipt) to determine whether the returned Product does not conform to the limited warranty. If Speck determines that there is a warranted defect in the Product, Speck will, at its option, remedy the defect as set forth in the limited warranty. We’ll email you a Sales Order Number once we process your claim. Keep that number handy for your reference, and allow 3-5 days for delivery.
PLEASE NOTE: All products returned to Speck will be subject to review for authenticity. Products determined to be counterfeit will be confiscated and turned over to Speck’s legal department for action. Counterfeit cases will not be returned and consumers should seek restitution from their original place of purchase.
This case just isn’t going to work for me. How can I get a refund?
If you purchased a tablet or smartphone case directly from Speck Products ("Speck") through our website, www.speckproducts.com and you’re dissatisfied for any reason, send it back within thirty (30) days for a full refund, minus shipping costs.
It’s simple: just put the prepaid ground FedEx label on the original box, include your packing slip, and drop it off at any FedEx location. Once we receive your package, we’ll send you an email confirmation. Within 3-5 days your credit card will be refunded for the cost of the case. Easy peasy!
I bought my case in pink, but now I changed my mind and want blue. Do you do exchanges?
Sorry, we don’t do exchanges. But if you bought it through our website you can return it within the first 30 days for a full refund, minus shipping costs. (Otherwise, you’ll just have to learn to love it.)
Shoot, the case I want is out of stock. Will you let me know the very instant it becomes available again?
Sure we will. Just go to the page for the product style and color you want and hit the “Out of Stock NOTIFY ME” button that looks something like this:
I’m overseas, but can’t do without a new case. Can I order internationally?
The answer, for most countries, is yes (or whatever the word for “yes” is wherever you are). When making your purchase, just enter your address on the checkout screen to find out your shipping options and costs. We deliver pretty lickety-split to most places around the globe, and your package will arrive via FedEx. Please note that international customers will need to pay import taxes and duties upon arrival. Contact FedEx to determine your tax and duty.
What are your shipping costs?
It varies depending on where you are. Enter your address on the checkout screen to find out what options you have and what they’ll cost. Or go here for more info.
I just bought this snazzy new ______, and noticed you don’t make a case for it yet. How can I find out when you’re releasing new cases?
We’d love to be able to give you a definite answer, but the truth is, we don’t always know ourselves. Believe us on this: we’re busily turning out tons of super-sweet new cases and covers just as fast as our little hands can turn. But if we gave you definite release dates and for whatever reason they didn’t turn out to be dead-on, well, then, you might be sad. And we don’t want you to be sad. So we ask that you hang on, sign up for e-mail notification (click on “out of stock notify me” on product pages), and be patient. We’ll let you know, we promise!
I’m trying to reach you—are you closed?
Our customer service team keeps great hours to serve you weekdays (8:00am - 5:00pm PST Monday-Friday) but on special days, even we need a break. Those days in 2014 are: January 1 (New Year’s Day), February 17 (President’s Day), May 26 (Memorial Day), July 4 (Independence Day), September 1 (Labor Day), November 27 (Thanksgiving) and December 24–25 (Christmas).