Speck Non-Defective Products Return Policy
Refunds for Non-Defective Products
(available to SpeckProducts.com purchasers only)
Order the wrong thing? Doesn't work for you? Want to return it? No Problem!
If you purchase a product directly from Speck Products ("Speck") through Speck's website, www.speckproducts.com, you may return the product if you are dissatisfied for any reason, and Speck will refund the amount paid for the returned product minus any expedited or international shipping fees.
Products must be returned within thirty (30) days of the date of the original order for a refund. Just put the prepaid FedEx or USPS label (Speck pays the shipping costs!) on the original box, include your packing slip and drop it off at the appropriate carrier. No RMA number is needed for the return.
Once Speck receives your return we will process your refund and email you a credit memo confirmation. Upon receipt of the credit memo confirmation email, please allow an additional 3-5 days before the funds are posted back to the credit card used for the purchase. It's that easy!
Speck is not liable for products that are damaged or lost in transit to Speck. We recommend that you ship your returned products to Speck via a trackable shipment method. Customers outside the United States are responsible for paying customs fees, including, but not limited to, taxes, duties and brokerage. Promptly following Speck’s receipt of your returned product (typically within 7-10 business days), Speck will credit the amount paid for the returned product (less any shipping costs/expenses related to the original purchase, which are non-refundable) to the credit card you used to make the original purchase. Notwithstanding the foregoing, Speck does not control when a specific credit card company processes a chargeback transaction. You are responsible for contacting your credit card company if you have questions about the status of the chargeback. Speck will not provide a refund for a non-defective product that is received by Speck more than thirty (30) days after the date of original purchase. Speck also does not provide a refund for returned products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use.
This non-defective product refund policy applies to the direct end user purchaser. It does not apply to dealers, distributors or any other third parties in a distribution chain who purchase product for resale or cover products purchased through online auction websites or channels other than Speck’s website. Refunds for Defective Products Please refer to the terms and conditions of the limited warranty provided with the Speck product you purchased. You may also review information about Speck's Limited Warranty.