Speck Products Return Policy
Speck Products Return Policy applies to www.speckproducts.com purchasers only
Order the wrong thing? Doesn't work for you? Want to return it? No Problem!
If you purchased a product directly from Speck through our website, www.speckproducts.com, and you're dissatisfied for any reason, send it back within thirty (30) days of purchase for your refund. No RMA number is needed for the return. Any international or expedited shipping fees incurred on your original order will not be refunded.
U.S. customers: Use the prepaid label included with your order to return your product. Put the label on your return package, include your packing slip, and drop it off at the carrier's location. Once we have received your product, your original payment method will be refunded within 3-5 business days.
Speck is not liable for products that are damaged or lost in transit to Speck. We recommend that you ship your returned products to Speck via a trackable shipment method. Customers outside the United States are responsible for paying customs fees, including, but not limited to, taxes, duties and brokerage. Promptly following Speck’s receipt of your returned product (typically within 7-10 business days), Speck will credit the amount paid for the returned product (less any shipping costs/expenses related to the original purchase, which are non-refundable) to the payment method you used to make the original purchase. Notwithstanding the foregoing, Speck does not control when a specific company processes a chargeback transaction. You are responsible for contacting your financial institution if you have questions about the status of the refund. Speck will not provide a refund for a product that is received by Speck more than thirty (30) days after the date of original purchase. Speck also does not provide a refund for returned products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use.
This product refund policy applies to the direct end user purchaser. It does not apply to dealers, distributors or any other third parties in a distribution chain who purchase product for resale, nor does it cover products purchased through online auction websites or channels other than Speck’s website.
Modifying your order after it has been placed
Orders cannot be modified once they have been submitted. If you wish to discuss this situation with one of our representatives, you may contact Customer Service at (888) 872-4445 any time Monday-Friday between 8am and 4pm PST.
Please read above to learn more about our 30-day return policy.