Order Status and Confirmation
An email confirmation is sent to you when the order is shipped. The email will include information and instructions on how you can track the shipment of your order online. If you do not receive an email confirmation within 48 hours (2 business days) of your order (allow longer if you place your order on a Friday or weekend), please email email@example.com and we will try to respond to your request right away.
Typically your order will ship within 24 hours (except Sundays). Once it ships, you will receive an email with your tracking number.
Shipping usually takes 2-5 business days to arrive.
Our normal shipping and order processing days are Monday through Friday. Please see Shipping and Order Processing Holidays for exceptions.
No orders are processed or delivered on Saturday, Sunday, or major holidays or company closures (listed below). If you place a "Next Day Air" order on Friday before 1PM, PST, your order will be delivered on MONDAY, as Saturday and Sunday do not count as shipping days. If you place a "Next Day Air" order on Friday after 1PM PST, your order will be processed and shipped out on MONDAY and you will receive it on TUESDAY. The same goes for 2nd Day Air and 5-day ground, please do not count the weekends in your delivery time. The 2 and 5 days are business days, not counting Saturday, Sunday or national holidays or company closure days. These shipping methods are not available to all locations and addresses and we cannot be responsible for carrier delays or lost, stolen or misdirected shipments by the carrier.
Shipping and Order Processing Holidays
Orders can be submitted via our website, but will not be processed, delivered or counted as in-transit on the following major holidays and company closures:
New Year's Day (January 1st)
Independence Day (July 4th)
The Friday After Thanksgiving Day
Christmas Eve (December 24th)
Christmas Day (December 25th)
Day After Christmas (December 26)
Items being shipped outside the USA will be subject to import duties, taxes, and tariffs as imposed by the country the product is being imported to. The customer (the person importing the product) is responsible to pay the import duties and taxes incurred by customs when the product reaches the country of destination. Speck is not responsible for any duties, taxes, or tariffs incurred by the imporation of products into countries other than the USA. The customer is responsible to pay all duties, taxes, and tariffs as billed by the courier and imposed by the customs and import department of their respective country. If you have any questions about our International Shipping Policy, please contact firstname.lastname@example.org. Once again, Speck is not responsible to pay the import duties, taxes, or tariffs imposed when ordering or importing products into countries other than the USA. Speck is required by law to declare full value (purchase price) of the product on any waybills or customs documentation. We can not declare a lower value on your package than the purchase price that you paid. Thank you for your understanding.